Breaking silos and building bridges: Extending service management beyond IT

Brought to you by Freshworks

As IT practices evolve, lines sometimes become blurred between disciplines. Think of BYOD a few years back: Line of business leaders leaning on IT to deliver a consumer-like experience in the enterprise. Today some practices previously limited to IT departments under the umbrella of IT Service Management are finding traction when applied to non-IT functions, under the label “Enterprise Service Management, or ESM.” Some common examples where ESM is applied include, HR, finance, legal, facilities management and customer service functions.

In this on-demand webcast from Freshworks, you’ll hear from experts as we explore:
●    Why ESM and why now?
●    Making IT part of every business unit