Delighting Employees and Customers with ESM
Whether addressing problems with their laptops or making changes to their benefits packages, today’s employees expect the same anywhere, anytime service they get when banking or ordering products online.
In the age of the mobile workforce, the employee experience has proven to be as critical to organizational success as the customer experience. That’s because happy employees make for happy customers. And successful organizations know that they have to deploy many of the same strategies in working with employees as they do when serving customers.