Pager Duty

As an innovative tech company that processes billions of events to support its customer use cases, PagerDuty relies on real-time data to understand performance—from the platform’s core infrastructure to several hundred microservicess running in AWS to efficiently manage customer inquiries and support operations. Data intelligence is essential for PagerDuty to deliver on its SLA commitments for a high-quality customer experience

PagerDuty selected Sumo Logic—a reliable and scalable cloud-native solution—to provide much-needed operational insights. “We engaged Sumo Logic’s professional services team to assist with an accelerated migration to the platform. With that hands-on support, we completed the migration in three months. The customer service from Sumo Logic during that effort was fabulous, and we continue to receive the highest quality service that sets the standard to which we compare other vendors,” said David Bresci, senior manager of site reliability engineering (SRE) at PagerDuty.