Rightsizing AI for ITSM and ITOM Success

Managing IT infrastructure and IT operations has never been more important, or more demanding. The former line between IT infrastructure and business activities long ago disappeared, with almost all of those activities now largely or fully dependent on a pervasive, dependable, and capable IT foundation.

A recent multinational survey conducted by IDG sheds light on core ITSM/ITOM trends, demands, and solutions. A central element of the survey was an assessment of the benefits AI-enabled solutions can deliver and an identification of the key capabilities those solutions must provide.