Supercharging ITSM with ITOM for Dummies

Companies are increasingly leveraging technology to differentiate and transform employee and customer experiences in delightful and meaningful ways. IT organizations play a pivotal role in driving change to achieve the right business outcomes.

A significant driving force for digital transformation has been the rapid adoption of the people-centric, ‘Anywhere Operations’ IT operating model, necessitated arguably by the COVID-19 global pandemic. Against this backdrop, the need to digitize employee services and workflows across the enterprise has never been more critical.

Each chapter is written to stand on its own, so if you see a topic that piques your interest feel free to jump ahead to that chapter. You can read this book in any order that suits you (though we don’t recommend upside down or backwards).