Solving the Skills Shortage with a Purpose-Driven Agent Experience
Contact centers are the vital touchpoint for companies and their customers. But contact centers face a significant skills shortage. The simple fact is: It’s hard to attract andretain talented agents. But artificial intelligence – AI – and automation are emerging as key tools for agent engagement.
Join us as we explore the challenges of the skills shortage and how AI and automation can help you address them with Jay Gupta, Director of Product Marketing for AI, Automation, and Analytics at Talkdesk.