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Legacy contact centers are draining your budget and frustrating your members with an outdated experience. And with digital-first banks raising the bar, credit unions can’t afford to stay stuck.

You don’t need a full tech overhaul to compete. This fireside chat brings together Twilio’s Savi Chakraborty and Texas Dow Employees Credit Union's Director of Market Analytics and Member Insights, Sanchita Dhara to share how AI-driven automation and self-service can reduce operational costs and improve agent productivity—without increasing headcount.

You’ll learn:

• How to cut costs and agent workload with secure, AI-powered self-service

• What flexible migration really looks like — and why it doesn’t have to hurt

• How to stay connected with members on the channels they prefer

• Why personalized, compliant CX is your edge against digital-first banks

You don’t need a massive team or budget to level up your member experience.

You can access the presentation here.