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As enterprises accelerate their digital transformation journeys, Global Capability Centers (GCCs) are emerging as strategic enablers—not just for cost optimization, but for innovation, agility, and scalable operations. The ISG Provider Lens™ 2025 Global GCC Services report reveals a dramatic evolution: GCCs are shifting from transactional support centers to AI-powered digital hubs that drive enterprise-wide impact. Providers are stepping up as transformation partners, helping organizations assess feasibility, select optimal regions, and implement cloud-first, automation-driven, and compliance-ready GCC frameworks.

Whether through Greenfield, Build-Operate-Transfer, or hybrid models, enterprises are leveraging GCCs to unlock specialized talent, operational resilience, and long-term scalability. AI, hyperautomation, and predictive analytics are no longer optional—they are core to next-gen GCC design. Leading service providers now offer end-to-end solutions that integrate strategic advisory, real estate planning, digital infrastructure, and workforce transformation.

The report evaluates top providers across design, setup, and optimization capabilities, highlighting their ability to align GCC models with enterprise strategy. Discover how industry leaders are shaping the future of global service delivery and why your GCC strategy should start now.