Paychex’s Road to Award-Winning KCS™
Paychex implemented RightAnswers and made the conscious decision to follow the Knowledge Centered Service (KCS™) methodology. They were committed to making KCS part of their DNA. Paychex's initial implementation focused on their service desk, followed by the implementation of a problem management process and a self-service portal called Ask IT. Paychex expanded its KM practice and built Ask IT out into an enterprise solution. Download this case study to learn more.
