Resource Library

Based on a comprehensive survey of 1,500 IT leaders across nine major ECM solutions, this report reveals a critical gap between the ambitions of IT and business leaders vs the AI capabilities of their ECM solutions.

Nearly every organization (96.8%) reports that ECM provider roadmaps limit their ability to deploy desired AI use cases. This is one reason why 67% of organizations are exploring AI implementation outside of their ECM vendor. 

The data shows that execution is not keeping pace with investment. While 40.2% of organizations plan to increase AI budgets, 71.9% say their ability to execute specific AI strategies is “significantly” or “moderately” constrained by the pace and direction of vendor development. Together, these findings suggest that many organizations are reaching a practical inflection point in their AI strategies.

Discover the strategic frameworks, implementation approaches, and critical questions CIOs are using to break free from vendor roadmap dependency and accelerate enterprise AI in 2026. Download the full report.